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Part of "repairing trust with a track record" is better communication. And better communication would be to quantify what "not allowed" means.
Does it somehow have legal implications (what/why?); is it a stipulation of their raise? Some other reason?
Even if there is a good reason why it can't be revealed right this moment, setting expectations on when they intend to do so (the day it ends? A week later? a month?) is still better than "not allowed. bye".
Transparency is the bedrock of crypto.