Hello
My account was mistakenly frozen due to an incorrect date of birth. While entering my details, I accidentally selected 2009 instead of the correct year, 2008.
I have already successfully completed the official identity verification process using my real documents, which confirm my actual age (born in 2008). However, despite the successful document verification, my account remains frozen, and the automated system has not lifted the restriction.
Could you please help me update the date of birth in my profile to the correct one and unfreeze my account? All the necessary documents have already been uploaded and verified in the system.