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Hello, hoping to get some advice from anyone who has been through something similar.
After waiting about two months, support finally replied to my ticket and said the funds would be credited to my balance within 72 hours. That was on July 30. A few days later I got a new reply saying "You have received coins on 31 Jul 2026" — but when I checked, only around $7 had actually been transferred, which doesn't reflect the amount I've been trying to recover from the start. It looks like there was some misunderstanding about where the funds actually are.
I tried to reply on the same ticket to clarify, but the bot asked me to answer all the same questions again from scratch (username, ID, address, etc.), even though I had already provided all of that months ago. Now I'm a bit worried this will restart the process from zero and delay everything — especially since I only have 14 days to withdraw my remaining balance.
I already explained the correct situation again and the case was forwarded to a specialist. My question is: is this normal? Will the specialist actually pick up the full history of the original ticket, or does answering the same questions again mean a new case that starts from the back of the queue?
Any experience or advice would help a lot. Thank you 🙏