Replymessage unavailable
All the funds are still in the API balance, and I can see them. Transfers are disabled, which is why I cannot withdraw the funds myself. I completed the entire verification process and was approved for the recovery of the funds, but they have not yet been transferred. That is the only issue.
I believe there may have been a misunderstanding during the recovery process and this point was not made clear, although the support team has been very helpful throughout. I am awaiting further responses. 🙏