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Yes, I explained that from the very beginning, or at least I tried to. Unfortunately, it didn’t work.
Now my concern is that the support system made me open another ticket, where I had to submit all the information I had already provided before and had already gone through the fund recovery process, which took two months.
Will I have to wait all over again, or can they see that I’m only trying to recover my funds and that I already have an existing ticket? I only have 9 days left to withdraw my funds.
Thank you very much for the support.