Crypto Bot Chat

Hello everyone, coming back with an update. I still haven't received any reply in my private support ticket. It's been 5 days since I sent all the information again. The thing is, my case had already been resolved. The support team approved the recovery of the funds from my old account (which I no longer have access to). The only thing left was to transfer the balance to my current account. What happened is that only the small amount from the Wallet was transferred, but the main balance, which sits in an API Token inside the "My Apps" section, was not. That's the only pending action. When I tried to clarify this on my existing ticket, the bot restarted the whole process and asked me to submit all the information from scratch, even though I had already gone through the full verification months ago. Now I'm worried this restart might send me back to the end of the queue and take another 2 months to be reviewed. I'm not trying to skip anyone in line. I just hope someone can help make sure my ticket is treated as a continuation of an already-resolved case that only needs one final transfer, not as a new case from zero. @CryptoBotAngel10 @CryptoBotAngel11 Thanks for any help. 🙏