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Broadcaster Nine PBS loses access to 50TB of data
after its contracted cloud provider suddenly went out of business. Nine PBS discovered the issue, when they've had lost access to their data earlier of this year.
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According to Current, the channel used Open Source Storage, or OSS, for storing over 50TB of data. Nine PBS has been working with OSS and its predecessor since 2019 and intended to renew its contract on March 6 of this year. The company never responded and abruptly cut off the station’s data access even though it still had 30 days to retrieve its data after the contract ended.
The station dug a little bit deeper when it discovered that the OSS website no longer existed and was listed as delinquent under the Colorado Secretary of State. It also discovered that OSS utilized Iron Mountain’s services, so it sent a demand letter to the latter to preserve its data and to "pay any reasonable costs associated with its demand...
This left the channel at a loss, so it continued its case against OSS, and the court ruled that Nine PBS had all the rights to access its data stored with OSS and that the latter should "facilitate its transfer to a new vendor." The channel’s attorney also reached out to Iron Mountain to inform the company of the pending case in Colorado; Iron Mountain finally admitted to holding the data. Iron Mountain initially agreed to turn over Nine PBS’ data, but it eventually backtracked and claimed that OSS owned the data it stored. Because of this, Nine PBS now has no choice but to sue Iron Mountain, too, to ensure the data is not deleted.
The whole situation is a mess for Nine PBS as they're talking about 70 years of TV history. Many have mentioned, they can prevent this if they had local backups, and not simply rely on cloud storage. What's surprising is, Iron Mountain claimed OSS owned the data it stored, as if, your own personal data being store in the cloud, doesn't belong to you. Hope that Nine PBS can get their data back.
Tom's Hardware
Current