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Hello you can join our discord server to check the faq channel here https://discord.com/channels/1122227993805336617/1154653950302244874/1165857979938131998
Basically you need to follow two steps:
1. Engage in multi-turn conversations with the bot during voice and video calls; simply having the call without interaction will not gain you points.
2. Remember to submit feedback after the voice and video call has ended.