BitForex English

no sir,dashboard is full black.. but not showing any asset

just wait, until the problem is resolved

Thank you for the update. Please keep them coming. Who are your guys by the way? Are you a group of experience crypto ebthusiasts?

I think worrying is in vain.

When will fix it?

For the Indonesian region, you can't log in yet...

Any updates?

People have questions and no one answers them. Accounts are blocked. What kind of atmosphere do you want here?

Hopefully Hazel has some good news for us soon

Sol

Wen announcement

24 hours*

🙏❤️👍

Why not post this on X?

What happens to our trades is what I want to know? Were they closed with the maintainance? Are all my funds liquidated now? Coins dropped 10%+ since yesterday and I’ve had multiple trades opened… will I loose all funds?

Btt

Hopefully fixed soon

Bvv

Dear Bitforex Users, We sincerely apologize for the inconvenience and concerns you have experienced during this period. On February 23, 2024, the Bitforex team was detained and investigated by the Jiangsu Province police in China. This unexpected event caused the platform to become inaccessible, and users were unable to withdraw asset on that day. Due to the sensitive nature of the situation, we were unable to provide timely notifications to our users. After persistent efforts and communication, we are now allowed to announce that the Bitforex platform will reopen soon, exclusively for users to withdraw their asset. The specific details are as follows: 1. Trading Suspension: All trading functions will be suspended, and users will not be able to execute any buy or sell action. 2. Registration Suspension: During this period, new user registrations will be halted. 3. Deposit Suspension: Users will be unable to deposit asset into their platform accounts. 4. Closure of All Platform Service & Products: The platform will cease all types of service & products and undergo a comprehensive rectification. 5. Withdrawal Process: Users will be able to withdraw their assets from the platform to designated personal or external third-party wallets. 6. KYC Verification: Users holding perpetual contracts position will be required to provide KYC (Know Your Customer) documentation, including passport, phone number, and other necessary identification information for withdrawals. We understand that this incident has caused significant inconvenience and distress to our users, and we sincerely apologize for this. We are making every effort to ensure the safety of user assets. If you have any questions or require further assistance, please contact us via our official email ([email protected]). Our customer service team will respond promptly and provide the necessary support. Once again, we extend our sincere apologies and gratitude to all our users. Thank you for your understanding

Dear Bitforex Users, We sincerely apologize for the inconvenience and concerns you have experienced during this period. On February 23, 2024, the Bitforex team was detained and investigated by the Jiangsu Province police in China. This unexpected event caused the platform to become inaccessible, and users were unable to withdraw asset on that day. Due to the sensitive nature of the situation, we were unable to provide timely notifications to our users. After persistent efforts and communication, we are now allowed to announce that the Bitforex platform will reopen soon, exclusively for users to withdraw their asset. The specific details are as follows: 1. Trading Suspension: All trading functions will be suspended, and users will not be able to execute any buy or sell action. 2. Registration Suspension: During this period, new user registrations will be halted. 3. Deposit Suspension: Users will be unable to deposit asset into their platform accounts. 4. Closure of All Platform Service & Products: The platform will cease all types of service & products and undergo a comprehensive rectification. 5. Withdrawal Process: Users will be able to withdraw their assets from the platform to designated personal or external third-party wallets. 6. KYC Verification: Users holding perpetual contracts position will be required to provide KYC (Know Your Customer) documentation, including passport, phone number, and other necessary identification information for withdrawals. We understand that this incident has caused significant inconvenience and distress to our users, and we sincerely apologize for this. We are making every effort to ensure the safety of user assets. If you have any questions or require further assistance, please contact us via our official email ([email protected]). Our customer service team will respond promptly and provide the necessary support. Once again, we extend our sincere apologies and gratitude to all our users. Thank you for your understanding

Dear BitForex Users, Thank you for your patience and understanding. We are pleased to announce that the BitForex official website will be live and open for withdrawal applications starting at 24/07/2024 20:00 GMT+8. For more details, please refer to our [official announcement] ( http://bitforex.com ) If you have any questions or require further assistance, please contact us via our official email([email protected]). Our customer service team will respond promptly and provide the necessary support. Best regards, The BitForex Team #Bitforex https://x.com/bitforexcom/status/1815966870526427335?s=46&t=dsvQZEXsh313Cgtk-o-uvQ

Dear BitForex Users, We are currently processing a high volume of withdrawal requests and need additional time to verify account details and other necessary verification. We kindly ask for your patience during this period. Thank you for your understanding and support. #Bitforex https://x.com/bitforexcom/status/1816814280735604835

Dear BitForex Users, We appreciate your understanding and patience during this period. We have successfully processed withdrawal requests for some users, who have already received their assets. Due to the substantial workload and the need for thorough verification of account information and assets, we will continue to process withdrawals in batches. Additionally, we are actively coordinating with the third-party platform (OKX, Binance) to address the issue of asset freezes, which may affect the withdrawal process for some users. Thank you for your continued understanding and support. BitForex Team https://x.com/bitforexcom/status/1822155796840349904

Official Announcement: System Migration Completed — Login & Withdrawals Resumed Dear BitForex Users, We have completed system maintenance and data migration. Users may now log in normally and submit withdrawal requests. During the migration, a small number of accounts may have experienced data loss. Affected users will receive an official email instructing them to resubmit KYC. Users who already submitted a withdrawal should check whether the request remains valid. If the request was rejected or no withdrawal record is shown, please submit a new withdrawal. Temporary Suspension of Management Fees We sincerely apologize for the inconvenience. Effective immediately, BitForex will temporarily suspend management fees from [28th Sep 2026] to [28th Oct 2026], so that affected users have sufficient time to resubmit KYC and/or withdrawal requests. Platform Operations & Withdrawal Process To ensure compliance and asset handling, the following rules remain in effect: 1. Trading functions suspended — all buy/sell operations are disabled 2. New user registration closed — no new accounts will be accepted 3. Deposits suspended — users cannot deposit additional funds 4. All platform products paused — operational restructuring continues 5. Withdrawals open — only to verified personal or third-party wallets 6. Mandatory KYC — required for every withdrawal request Apology and User Assurance We sincerely apologize for the inconvenience caused by this incident. BitForex remains committed to processing verified withdrawals and asks for your continued patience. For account issues, contact us only through official channels: Official Support Email: [email protected] Official Website: bitforex.com PC version only. Mobile version and app are currently unavailable. Please remain vigilant and beware of scammers. BitForex will never ask you for seed phrases, private keys, or to transfer assets to “verification wallets” via unofficial links or social-media DMs. Sincerely,