Did you guys open a ticket once you filled the form after a first failed bank wire? In the email says to fill the form and then open a ticket. I did that and got the wire. Also, the second time I used revolut and apart the high fees, everything went through ok, including the second wire. Just make sure to put down the correct intermediary bank for usd transfers, you can find them on Revolut faq (make sure to be on the page of your country as each country had different intermediaries).