KAST Community

Yesterday I made a bank transfer from my bank to KAST and there was no issue. It was really smooth and arrived within a minute.

Hi! Transfers may take some time to arrive depending on the processing time.You can also check the expected time for different types of transfers here: https://concierge.kast.xyz/hc/en-us/articles/11784779175055-How-Long-Until-I-Receive-My-KAST-Transfer If your transfer has not arrived after the expected time or you need further assistance, please contact Concierge through one of these channels: • In-app: Profile → Concierge • Help Center: https://concierge.kast.xyz/hc/en-us • Email: [email protected] • WhatsApp: +44 7888 871185 ⚠️ Please be careful with scammers. KAST team members will never contact you first via DM or ask for personal information on Telegram.

Click on the button to see the chat rules!

Concierge don’t respond anymore

مرحبًا! إذا تم حظر حسابك في KAST، فقد يحدث ذلك لعدة أسباب، مثل وجود مخاوف تتعلق بالأمان، أو نشاط مشبوه، أو مخالفة شروط استخدام KAST. يمكن لـ Concierge مراجعة حالتك وتوضيح سبب الحظر وما إذا كان من الممكن إزالته. يرجى التواصل مع Concierge عبر إحدى القنوات التالية: • Concierge داخل التطبيق • مركز المساعدة: https://concierge.kast.xyz/hc/en-us • البريد الإلكتروني: [email protected] • WhatsApp: +44 7888 871185 ⚠️ احذر من المحتالين الذين ينتحلون صفة موظفي KAST. موظفو KAST لن يتواصلوا معك أولًا أبدًا ويطلبوا منك بياناتك الشخصية.

Hello,I have been waiting for a bank transfer for 2 days now, it it normal ? They used to be instant

Hi! Bank transfers may take some time to arrive depending on the processing time.You can also check the expected time for different types of transfers here: https://concierge.kast.xyz/hc/en-us/articles/11784779175055-How-Long-Until-I-Receive-My-KAST-Transfer If your transfer has not arrived after the expected time or you need further assistance, please contact Concierge through one of these channels: • In-app: Profile → Concierge • Help Center: https://concierge.kast.xyz/hc/en-us • Email: [email protected] • WhatsApp: +44 7888 871185 ⚠️ Please be careful with scammers. KAST team members will never contact you first via DM or ask for personal information on Telegram.

Ok I contacted KAST Concergerke

I can't access my bank details and have been contacting concierge for the past 2 days through In app help centre and have also sent an email with no response from them. What should I do next?

Hi! We don’t provide account-related support here on Telegram. If you’ve already contacted concierge, response times may vary depending on the current volume of requests and the complexity of your case. Please allow the team some time to review your case and get back to you. For a faster response, you can also contact concierge via Whatsapp: +44 7888 871185 ⚠️ Please be aware of scammers. KAST team members will never contact you first via direct message or ask for personal information on Telegram.

I have been waiting for 2 days and I already contacted WhatsApp

In this case, you can DM our CM, @coleta_cripto, for further assistance. Please allow some time for him to respond, as there may be a timezone difference

Do cards share the same balance?

Yes. If you have multiple KAST Cards under the same account, they all spend from your main KAST account balance. You don’t need to fund each card separately

Hi! We don't provide account related support here. If your account verification wad unsuccessful, please contact Concierge through any of these channels: • In-app Concierge Support • Help Center: concierge.kast.xyz/hc/en-us • Email: [email protected] • WhatsApp: +44 7888 871185 ⚠️ Beware of scammers impersonating KAST staff. KAST staff will NEVER contact you first and ask for your personal details!

Thanks