Dear Effects.app Support Team,
I am writing to express my serious disappointment and frustration regarding my Pro subscription, which I have already paid for but which has now disappeared from my account without any explanation. My Pro access has been removed, and I no longer have access to the premium features that I paid for.
As a paying customer, I expect the services I purchased to remain available for the duration of my subscription. The unexpected removal of my subscription is unacceptable and has disrupted my work. I entered into this subscription in good faith, and I expect the same level of professionalism and accountability from your team.
I request that you immediately:
Investigate why my Pro subscription has been removed.
Restore my Pro membership and all associated premium features without delay.
Confirm the validity of my payment and the subscription period for which I have already paid.
Explain what caused this issue and what steps are being taken to ensure it does not happen again.
If there has been an error on your end, I expect it to be corrected promptly. If, for any reason, you are unable to restore my subscription, I request a full refund for the unused portion of my subscription, as I have not received the service for which I paid.
I have proof of payment and can provide any additional information required, including my account details, transaction ID, or payment receipt.
I hope this matter can be resolved quickly and professionally. However, if this issue is not addressed within a reasonable timeframe, I will have no choice but to pursue further remedies available to me as a consumer, including raising the matter with my payment provider and the appropriate consumer protection authorities.
I look forward to your prompt response and a satisfactory resolution.
Kind regards,
Divij
Order Number:1813671766
D Hi Divij, Thanks for flagging this, and apologies for the disruption. Your Pro subscription has been restored — please refresh the page or sign out and back in if you don’t see premium features yet. What happened: our payment processor, Lemon Squeezy, sent us an incorrect subscription status for your account, which caused our system to downgrade it. This was not a problem with your payment. Order is valid and your subscription period is unaffected. We’ve already looked into the cause and corrected the record on our side. We’re also adding a check so that a status change from the processor doesn’t immediately revoke access without verification. No refund or further action is needed on your end, but let us know if anything still looks wrong after refreshing and we’ll sort it out right away.