📢 Instant Prizes Announcement 🎁
Over the past few days, our Instant Prizes system experienced a malfunction, with reward chances behaving abnormally high — far beyond intended settings. One of the possible causes may be tied to internal testing of the upcoming Jackpot Instant Prize, which may have unintentionally impacted the live chances. We’re still actively investigating the issue.
💡 Due to this, we’ve made the decision to temporarily disable 4 out of 7 Instant Prizes while we work on stabilizing and upgrading the system for future releases.
In the meantime, we’ll be issuing a 100% refund (of the amount paid to play, not the prizes won) to all users who participated and didn’t receive their rewards between:
🗓 April 4th 00:00 UTC – April 7th 23:59 UTC
🤖 To claim your refund, please contact:
@RealityRushSupportBot
🙏 We sincerely apologize for the inconvenience and truly appreciate your patience and support. Bigger and better prizes are coming soon — and we’ll make sure they work as intended! 💎