Crypto Bot Chat

Greetings!

Hello, hoping to get some advice from anyone who has been through something similar. After waiting about two months, support finally replied to my ticket and said the funds would be credited to my balance within 72 hours. That was on July 30. A few days later I got a new reply saying "You have received coins on 31 Jul 2026" — but when I checked, only around $7 had actually been transferred, which doesn't reflect the amount I've been trying to recover from the start. It looks like there was some misunderstanding about where the funds actually are. I tried to reply on the same ticket to clarify, but the bot asked me to answer all the same questions again from scratch (username, ID, address, etc.), even though I had already provided all of that months ago. Now I'm a bit worried this will restart the process from zero and delay everything — especially since I only have 14 days to withdraw my remaining balance. I already explained the correct situation again and the case was forwarded to a specialist. My question is: is this normal? Will the specialist actually pick up the full history of the original ticket, or does answering the same questions again mean a new case that starts from the back of the queue? Any experience or advice would help a lot. Thank you 🙏

Greetings. Our support team will provide you with a response based on the verification results. The entire available funds from the lost account have been transferred. There are no other options.

All the funds are still in the API balance, and I can see them. Transfers are disabled, which is why I cannot withdraw the funds myself. I completed the entire verification process and was approved for the recovery of the funds, but they have not yet been transferred. That is the only issue. I believe there may have been a misunderstanding during the recovery process and this point was not made clear, although the support team has been very helpful throughout. I am awaiting further responses. 🙏

Please let support specialists know that the coins are in the app. This is important to ensure proper assistance.

Yes, I explained that from the very beginning, or at least I tried to. Unfortunately, it didn’t work. Now my concern is that the support system made me open another ticket, where I had to submit all the information I had already provided before and had already gone through the fund recovery process, which took two months. Will I have to wait all over again, or can they see that I’m only trying to recover my funds and that I already have an existing ticket? I only have 9 days left to withdraw my funds. Thank you very much for the support.

Don't worry, the withdrawal can be reopened if we're talking about a timer in the app. Once the situation has been fully verified, you will receive feedback and assistance transferring coins from Crypto Pay. Situations are resolved according to the regulations.

Hello! My funds dont come to my wallet

#support Greetings. Please send the transaction link to the support chat.

⚠️ Our support staff will never write you a private message first. Beware of scammers.

Hi admins / team, is there an official business or partnership email/contact where I can reach out regarding a handle asset inquiry (@Crypt0bot)? Thanks!

#support Hello. No, interactions only happen through support bot.

⚠️ Our support staff will never write you a private message first. Beware of scammers.

I have a domain registrar. Can I buy advertising or post messages in this chat?

#rules No, please read the chat rules.

Please read the rules of the chat.

Is there customer service?

Support specialists are available @CryptoSupportBot.

Is it possible to process a refund to a different address after the failed AML check, or to credit the deposit to my CryptoBot wallet instead? The service the funds were withdrawn from is no longer operational, so returning them to the sender address wouldn't let me recover them. If this isn't possible by default, could it be arranged after completing KYC or any other verification procedure on your side? I'm ready to provide any documents or information you need.

#support Please write to our support team and send the service information to the sender.

⚠️ Our support staff will never write you a private message first. Beware of scammers.

Подскажите сейчас верификация нужна если новый аккаунт , хочу купить юсдт и отправить их на другую биржу

Greetings. This is an English-language chat. If you participate in trades as a taker (a user who responds to ads), you do not need to complete identity verification. As a buyer, the cryptocurrency will be frozen for 24 hours.

Hello, please help. I received a withdrawal to my wallet, the verification passed, but it says I’m under 18, even though according to my passport I’m already 18. My account is frozen. Please help resolve this issue soon.